We do hope you and your loved ones are safe, during this trying period of the Covid-19 pandemic. We are grateful to have loyal guests like you, who have supported us over the years.

The safety and wellbeing of our guests and team members is of the utmost importance to us. In addition to our existing hygiene and cleanliness standards, we have implemented further preventive measures under the Rest Assured initiative, based on government and WHO guidelines, and have also redefined our cancellation/amendment policies and company house rules.

We are ensuring adherence to all governmental rules and regulations at all our hotels, to optimise safety and curb the spread. In this regard, we request all guests to keep themselves updated on the travel policies and government issued protocols of the destinations that they are planning to visit. We will not be able to accept any reservations or check-ins that are in conflict with the prevalent regulations at the time of your travel and stay.


In order to handle the uncertainties of the time, we have provided numerous rate plans and packages for all our hotels, including those with cancellation and amendment options, on our website and to our travel partners. You are requested to select the correct rate option and stay dates, and check the terms and conditions carefully at the time of booking. Cancellations and amendments will be accepted as per the applicable cancellation/amendment policy and within the cancellation/amendment period only. Bookings made on non-cancellable/non-amendable rates will not be eligible for a refund.

For amendments and/or cancellation of existing cancellable/amendable bookings made directly with Lemon Tree Hotels, please write to us at or call our central reservations team on +91 9911701701.

For existing cancellable/amendable bookings made via any 3rd party travel companies, we request you to contact your respective travel agency, travel planner or online travel agency for assistance with your amendment and cancellation requests.

We also have deferred the expiry of points and reassessment of the current tier status for all our Lemon Tree Smiles members until further notice. Please feel free to contact us at at any time, and the request will be escalated to the concerned team member.


As part of the Rest Assured initiative, we have executed a new set of house rules and preventive measures, to be followed by guests, visitors and team members within each property, to maximise safety and hygiene. These include:

  • Social distancing, viz. maintaining ~6 feet of distance, and hygiene norms must be followed across the property
  • All guests are required to wear face masks in public areas. Masks are available for purchase at the Front Desk
  • Guests are requested to frequently sanitise or wash their hands well while on the premises. Sanitiser dispensers are available across public areas for guest usage, with clinically approved sanitiser, containing minimum 70% alcohol
  • Guests must follow the government recommended practices for coughing and sneezing. Spitting is strictly prohibited on the premises and in the property vehicles and is punishable by law
  • Rooms can now be provided on single, double or triple occupancy, at the corresponding rates. During the current pandemic, this facility may be amended based on guidelines from government authorities in the future
  • Visitors are allowed on guest floors as per the visitor policy:
    • A maximum of 2 guests are allowed up to 11 p.m. A copy of each visitor’s photo ID should be provided to the Front Desk
    • Post 11 p.m. any visitor to a guest’s room will be registered as resident guest/sharer and the applicable extra occupancy charge will be levied
  • Guidelines of CPWD shall be followed which inter alia emphasizes that the temperature setting of all air conditioning devices should be in the range of 24 to 30° C
  • Temperature checks will be conducted every time a guest, team member or vendor enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be provided with the details of the nearest hospital or healthcare facility
  • For in-premise guests or team members who may not feel well at any time, our hotels have a defined protocol to assist them to reach out to the concerned hospital or healthcare facility
  • At the time of check-in, self-declaration forms are to be filled by all guests, as per the guidelines of local authorities (as applicable)
  • Guests are requested to sanitise mobile phones, credit cards, etc. with swabs which will be available with the team members
  • Guests are requested to use personal pens to minimise contact. If not available, team members will offer a pen which will be cleaned and sanitised before and after use
  • Sanitisation processes will be undertaken periodically, as per recommended guidelines, in all public areas including restaurants, banquets, lobby, etc. Government approved, hospital grade chemicals, including Virex II 256, Oxivir and Suma product lines from Diversey, will be used for all cleaning and sanitisation purposes across the property, which target a broad spectrum of viruses and bacteria
  • There will be continuous sanitisation of all public areas and back areas, including all surfaces, floors, furniture, table tops, counters, elevator buttons, door knobs/handles and equipment
  • Demarcations have been made on the floor for queues, elevators, and public areas, including washrooms and smoking areas, which adhere to social distancing norms. These markings must be strictly followed
  • Seating arrangements shall be made in accordance government guidelines. Where required, the arrangement will be made with social distancing norms.
  • Newspapers will not be available across the property. However, e-papers will be shared upon request
  • All property vehicles are cleaned, sanitised and inspected before and after every use
  • Car valet services are available at select locations.
  • Certain areas, including fitness centers, swimming pools, spas and recreation rooms, may be temporarily non-operational. Please do not use those areas where entry is restricted
  • Fitness Center, Spa and Swimming Pool operations will be resumed in accordance with government guidelines.
  • Perishable items including fruits, vegetables, groceries and other ingredients are thoroughly cleaned at the time of receipt.
  • Buffet services are now available at our properties, as required. There will be live (interactive) stations in some buffets, and all hygiene and safety precautionary measures will be followed.
  • All team members are being sensitised and trained on all cautionary and preventive measures, in partnership with Diversey
  • The team members will restrict the formation of groups that break social distancing norms. Guests are requested to cooperate with the team
  • Buffet services are now available at our properties, as required. There will be live (interactive) stations in some buffets, and all hygiene and safety precautionary measures will be followed
  • The team is maintaining appropriate hygiene standards and wearing masks, in all areas, throughout their shift.
  • Contactless modes of payments are available, including Google Pay, Paytm, UPI, online transfers, etc. and can be selected accordingly
  • In case of card payments, the EDC machines are sanitised after every use
  • All guidelines from WHO and FSSAI (for food and beverage production and service) are being strictly followed in order to maintain the desired hygiene standards across all areas

A complete set of house rules is available at which must be strictly adhered to while on the premises. The management reserves the rights of admission and the refusal of service for guests not following social distancing, cleanliness and hygiene norms and the house rules.

We have taken a safety pledge for our guests and team members. We request for your support at this time and wish you all a safe trip

We will all be together again soon. Till then, stay safe, stay healthy.