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Privacy Policy

    Lemon Tree Hotels Limited (LTHL) herein referred to as “LTH” (collectively referred to as the "Company" or "LTH" or "Us" and also indicated by "us", "we" or "our") and our affiliated companies, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us based on applicable data protection laws and regulations

    This Privacy Policy ("Policy") applies to all visitors, users and others (hereinafter referred to as "You" or the "User") who access or use the (i) Website- Lemon Tree Hotels - Privacy and Cookies Policy( (ii) the social media accounts and/or pages that LTH control (Sites/Apps).

    Except as otherwise provided in this Policy, in general, you can visit/use our Sites/Apps without identifying who you are. LTH will provide you with the option to deal with LTH without identifying yourself where it is lawful and practical. However, particular sections on our Sites/Apps may require you to provide personal information in order that we may provide the products/services or information you have requested while visiting/using our Sites/Apps.

    This Privacy Policy is intended to inform you know what personal information we collect, why we collect (purpose) and what we do with it (use), processing/sharing and transfer of personal information and your rights relating to such personal information shared with us.
    Personal Information means any information that identifies you as an individual (‘data subject’ here in referred as you/your’) and any other information we associate with it. In particular using a common identifier this includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, your profession and other information needed to provide a service you have requested.
    Sensitive personal data or informationmeans personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.


    A. Personal Data
    Information you give us

    We may collect Personal Information shared by you on our Sites/Apps. Depending upon the site(s) and context, this information may include the following:
    • Contact Information: Name, phone number, address, city, state, postal/zip code, email address.
    • Demographic information:Date of birth, gender, occupation, country of origin, educational details, and employer details
    • Account Information:If you create user account on our website, then we may collect username/name, password, email, mobile number, and answers to your security question.
    If you provide us with Personal Information concerning your relatives, friends or other third parties, by doing so you confirm and guarantee that you have received an appropriate consent from such third parties for the disclosure of such Personal Information to us for use for the purposes set out in this Privacy Policy.

    How do we use your information?

    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
          To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    To allow us to better service you in responding to your customer service requests.
          To ask for ratings and reviews of services or products
          To follow up with them after correspondence (live chat, email or phone inquiries)

    How do we protect visitor information?

    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
    We only provide articles and information. We never ask for personal or private information like email addresses or credit card numbers.
    We use regular Malware Scanning.
    Do we use 'cookies'?

    We use cookies for tracking purposes

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer)

    settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

    If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

    However, you can still place orders.

    Third-party disclosure

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

    Third-party links, Platforms and Mobile Web Applications

    Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. Any data which is collected on our Website, Mobile Web and/or Mobile Application during a registration, sign-up or booking process is collected on platforms which comply with the necessary data privacy and security protocols. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


    Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
    We use Google AdSense Advertising on our website.

    Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

    We have implemented the following:
          Remarketing with Google AdSense
          Google Display Network Impression Reporting

    We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

    Opting out:
    Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

    We agree to the following:
    Users can visit our site anonymously.
    Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
    Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

    Users will be notified of any privacy policy changes:
          On our Privacy Policy Page

    Users are able to change their personal information:
          By emailing us
          By calling us
          By logging in to their account
    How does our Website, Mobile Website or Mobile Applications track signals?

    We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

    Does our site allow third-party behavioral tracking?
    We do not allow third-party behavioral tracking

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
    We will notify the users via email within 7 business days.
    We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

    If at any time you would like to unsubscribe from receiving future emails, you can email us at

    and we will promptly remove you from ALL correspondence.

    This message is for informational purposes only. It is not intended as an offer or solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. All market prices, data and other information are not warranted as to completeness or accuracy and are subject to change without notice.

    This message is specific to the recipient, it is provided on a confidential basis and may constitute Unpublished Price Sensitive Information (UPSI) and shall not be reproduced,

    redistributed or disseminated, in whole or in part, without the prior consent of Lemon Tree Hotels Limited. Intended recipient of the UPSI, shall be deemed to be an insider pursuant to the SEBI (Prohibition of Insider Trading) Regulation, 2015 (Regulations) and is required to maintain confidentiality of such UPSI in compliance with these regulations. An insider shall not trade in securities of Lemon Tree Hotels Limited when in possession of UPSI. When a person who has traded in securities of Lemon Tree Hotels Limited has been in possession of UPSI, his trades would be presumed to have been motivated by the knowledge and awareness of such information in his possession. The onus of establishing, that person was not in possession of UPSI shall be on such person.

    Any insider who,
    a) either on his own behalf or on behalf of any other person, deals in securities of Lemon Tree Hotels Limited on the basis of any UPSI; or
    b) communicates any UPSI to any person, with or without his request for such information except as required in the ordinary course of business or under any law; or
    c) counsels, or procures for any other person to deal in any securities of Lemon Tree Hotels Limited on the basis of UPSI shall be liable to a penalty in terms of SEBI Act.

    However, other provisions/restrictions as prescribed under this regulation and/or any other law for the time being in force in this behalf, as may be amended from time to time, shall also be observed.

    Contact Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    Asset No. 6, Aerocity Hospitality District, IGI Airport
    New Delhi, 110037
    +91 11 46050101

    Last Edited on 28th October 2021


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