welcome to lemon tree smiles

Welcome to Lemon Tree Smiles and experience our enhanced loyalty program that gives you more reasons to smile. Enjoy a world of exciting benefits, more loaded offers, exclusive packages, easy redemptions, and much more. So, Sign Up now and #EarnMore every time you stay with us.

48
destinations
80
hotels
~8000
rooms

benefits

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Surprise check-in offers

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Redeem free room nights

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Redeem shopping vouchers

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Redeem and Gift

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Free 24x7 WiFi

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Dedicated Customer Help Desk

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and More

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sign up offers

FLAT 25% Instant Discount

For members only! FLAT 25% off on Best Available Rate. The offer includes: Breakfast at Coffee Shop | Ultra High Speed WiFi | 10% off on Food and Soft Beverages at Citrus Cafe | 1000 Bonus Points for Lemon Tree Smiles members (for bookings exclusively on lemontreehotels.com).

member only benefits

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earn and redeem

To earn Lemon Tree Smiles points, a member must be registered with the Lemon Tree Smiles program. A member attains the Silver membership as soon as he enrolls. Silver members will be awarded 10 points, Gold members 11 points and Platinum members 12 points for every INR 100 spent on rooms only.

Your account will be credited with the eligible points within 24 hours from the time of check-out of each stay.

We offer a host of redemption opportunities to our members. You can redeem their points against free nights at any of our 80 hotels across 48 destinations.

You can seamlessly redeem your points by logging into your account on Lemontreehotels.com.

faq

terms & conditions
Lemon Tree Smiles is the rewards program of the Lemon Tree Hotels Company, that rewards guests for their stays in any of the 3 brands of the Lemon Tree Hotel Company; Lemon Tree Hotels, Lemon Tree Premier and Red Fox Hotels. We reward guests for their decision to make LTH their choice of Hotel.
The three brands of the Lemon Tree Company participate –
• Lemon Tree Premier,
• Lemon Tree Hotels and
• Red Fox Hotels
Anyone above the age of 18 years can enroll to become a member of Lemon Tree Smiles.
There are 2 simple ways to become a Lemon Tree Smiles member:
1)Online: Log onto lemontreehotels.com and sign up for the membership online.
2)In person: You can approach a Front Office employee at any of the participating hotels and ask to be enrolled.
No, there is no enrolment fee.
Lemon Tree Smiles offers a virtual membership card. You can view your account details by logging into the website lemontreehotels.com.
To earn Lemon Tree Smiles points, a member must be registered with the Lemon Tree Smiles program. A member becomes a Silver member when enrolled. Silver members will be awarded 10 points, Gold members 11 points and Platinum members 12 points for every INR 100 spent on rooms only.
If you are a member with Lemon Tree Smiles, your points will be automatically credited in your account, within 24-48 hours after you check out from the hotel.
Lemon Tree Smiles points are earned only after enrolling and staying in the hotel.
There are a few stays and rates which do not qualify for earning of points. These are: Indian or International OTA Room rates for airline staff and crew, airline transient guests and layovers Employee rates Complimentary rooms Special negotiated company packages Group bookings of more than 3 rooms in one name Banquet and conference rooms Charter bookings (specific to Goa)
The membership benefits can only be availed only for one room booked under your (the members) name.
Your Lemon Tree Smiles account will be credited with the eligible points within 24-48 hours from the time of check-out of each stay.
Lemon Tree Smiles has three membership tiers - Silver, Gold and Platinum. You become a Silver member as soon as you enroll in the program.
The membership and the accruing benefits and privileges are restricted to the members only. Spouse, children or parents cannot enjoy the benefits and privileges of the membership unless the member is physically present with them (please refer to tier benefits). However, free room nights that you earn can be gifted. (The points earned by the members are non-transferable)
Depending on your tier, you will be upgraded to the higher room category/suite on every stay but it would be subject to availability of the rooms in the Hotel on that day.
Silver and Gold members get standard internet speed, for complimentary internet. Platinum members get high speed internet for their stay as a benefit. For Silver members, free Wifi is valid on all properties except; Lemon Tree Vembanad lake Resort, Kerala, Lemon Tree Premier, Jaipur and Red Fox Hotel, Jaipur. Silver members will be eligible for free Wifi for all bookings made on Lemontreehotels.com.
Yes, your points will expire in two financial years plus the subsequent quarter from the month you have earned. For e.g.: If points were earned on 15th Jan 2013 then these points will expire on 1st April 2015. Similarly, any points earned on 30th Dec 2013 will also expire on 1st Jan 2015. Similarly, any points earned on 17th may 2013 will expire on 1st July 2015. The quarters are defined as: Jan, April, July and October.
Gold membership, Gold members should earn 7500 points or stay 3 times in 12 months period from the time they become a Gold member and Platinum members should earn 12500 points or stay 10 times in 12 months period from the time they become a Platinum member.
We offer a host of redemption opportunities to our members: Room Nights Shopping Vouchers
To redeem your points, you can either: Login to your profile at http://www.lemontreehotels.com/ and redeem for your preferred redemption options OR Write to smiles@lemontreehotels.com with the points you want to redeem and your preferred redemption options
Yes, government taxes on redeemed room night and any extras apart from room (breakfast etc.) are to be paid by the guest on check out.
The membership benefits are applicable to paid rooms only.
For the redeemed room night, breakfast is chargeable. All extra charges can be settled at the time of check out.
The redeemed room night is for base category rooms only.
No, we do not have a provision for a paid upgrade.
Your entitlement is 2 pieces of laundry once during the entire stay
You need to make a reservation for a redeemed room night 72 hours (working hours) prior to your check in.
Points get credited only after 24 hours. Therefore, your account will show insufficient balance to redeem a room night. Also, you need to make reservation for the redeemed room night 3 days before check in.
To cancel your reservation for the redeemed room night, please write in to smiles@lemontreehotels.com.
If a guest has redeemed a room night and has cancelled the booking, there may be a penalty levied on the points depending on type of cancellation: a) Cancellation done 72 hours before arrival: 100% refund of points b) Cancellation done 48 hours before arrival: 25% refund of points c) Cancellation done 24 hours before arrival: No refund. d) No show: No refund
To use the Complimentary vouchers in your account, all you need to is, take a print of the voucher and present it to the Front Desk of the Hotel at the time of check in or simply quote the voucher number to the Front Desk while checking in.
In case of points missing for any stays, you can either: Login to your account on Lemontreehotels.com and registered a Claim Missing Points request, or Write to smiles@lemontreehotels.com with the details of your stay for which the points have not been credited. You would be required to furnish relevant information regarding the particular stay.
The membership will expire if the account has 2 continuous years of inactivity from the last date of stay.

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